Changes, Availability & Termination

Wigiwork may add, modify, update, replace, limit, suspend, or discontinue features, interfaces, workflows, integrations, visibility controls, service components, or other parts of the Services.

Wigiwork is not required to maintain every feature, configuration, integration, or method of access indefinitely.

Changes may be made where reasonably necessary to:

• improve or develop the Services;
• address security, safety, privacy, fraud, or platform-integrity concerns;
• respond to legal, regulatory, technical, or operational requirements;
• maintain compatibility with third-party services or infrastructure; or
• support Wigiwork's business and service operations.

Where appropriate or required by applicable law, Wigiwork may provide notice of a material change that significantly and adversely affects users, provide a transition period, apply the change prospectively, or request renewed acceptance.

Where permanent discontinuation affects unused credits purchased for a paid feature, notice and refund treatment are governed by the Billing, Credits & Refunds Policy.

Changes to contractual Terms and policies remain subject to Section 7.

Wigiwork does not guarantee that the Services or any feature, integration, account function, communication channel, or method of access will always be available, uninterrupted, secure, or error-free.

Availability may be affected by:

• maintenance, upgrades, testing, or service changes;
• technical failures, outages, capacity limits, or network issues;
• third-party infrastructure, providers, integrations, or dependencies;
• security, safety, fraud-prevention, or compliance measures;
• legal, regulatory, geographic, or payment restrictions; or
• events outside Wigiwork's reasonable control.

Availability may vary by location, account type, verification status, plan, configuration, device, technical compatibility, and applicable requirements.

Wigiwork may temporarily limit or suspend part of the Services where reasonably necessary to maintain, restore, secure, or protect the platform.

Where reasonably practicable, Wigiwork may provide information about a material planned interruption. Wigiwork does not guarantee advance notice for emergency, security, legal, or third-party disruptions.

3.1 Grounds for Action

Wigiwork may temporarily restrict or suspend access, or permanently terminate an account, organization, feature, permission, communication function, Profile Access workflow, integration, or other part of the Services where reasonably necessary for:

• repeated, serious, or material violations of the Terms or applicable policies;
• fraud, abuse, impersonation, deception, or material misrepresentation;
• unauthorized access, disclosure, retention, or use of candidate or confidential information;
• failure to complete or maintain required verification or authority;
• payment fraud, unresolved chargebacks, persistent non-payment, or material billing violations;
• safety, security, confidentiality, privacy, anonymity, or platform-integrity concerns; or
• legal, regulatory, sanctions, export-control, court, or law-enforcement requirements.

3.2 Temporary Restrictions and Investigations

A restriction or suspension may be temporary while Wigiwork investigates, requests information, completes verification, addresses risk, or determines further action.

Wigiwork may act without prior notice where permitted by law and reasonably necessary to protect users, confidentiality, security, platform integrity, or legal compliance.

3.3 Effects of Termination

Termination may include:

• ending account and employer-organization access;
• restricting or ending Profile Access where permitted by the applicable terms;
• removing or limiting content, jobs, features, integrations, or communications;
• restricting associated accounts, users, access routes, or connected systems; and
• applying organization-wide restrictions where reasonably necessary.

3.4 Credits, Payments and Retained Records

Credits, refunds, chargebacks, and outstanding payment obligations remain governed by the Billing, Credits & Refunds Policy, Payment Terms & Invoice Policy, and applicable written agreements.

Wigiwork may retain limited information after suspension or termination where reasonably necessary under the Data Retention & Storage policy and applicable law.

3.5 Notice, Reasons and Review

Where required by applicable law or an applicable policy, Wigiwork will provide any required notice, reasons, opportunity to respond, review, or appeal process.

Wigiwork may limit information where disclosure could compromise security, fraud prevention, confidentiality, an investigation, legal compliance, user safety, platform integrity, trade secrets, or another person's rights.

Candidates and employers may request account deletion through available account controls or the applicable support or privacy process.

After confirmation through the emailed confirmation link, the account enters a 30-day deletion-pending period. During that period:

• the relevant profile or account presence is hidden where applicable;
• for candidates, the protected Public profile stops being served on Wigiwork's public website and is removed from Wigiwork-controlled public listings;
• account activity is paused; and
• logging in cancels the pending deletion and reactivates the account.

If the user does not log in before the stated deletion date, the account is permanently deleted or irreversibly anonymized and cannot be restored, subject to limited information that Wigiwork may lawfully retain.

A statutory request to exercise a right to erasure is handled separately under applicable privacy law.

Detailed deletion, backup, lawful-retention, employer-held information, and Identity Reset rules are set out in Data Retention & Storage.

Suspension, restriction, termination, account closure, deletion, or the expiry or revocation of Profile Access does not end obligations that expressly continue or that must continue by their nature.

Continuing obligations may include:

• outstanding payment and billing obligations;
• confidentiality, NDA-Safe™, and Wigi-DNA™ requirements;
• candidate-information use, retention, deletion, and disclosure restrictions;
• prohibited-conduct and cooperation obligations;
• intellectual-property and license restrictions;
• indemnities, disclaimers, and liability limitations;
• governing-law and dispute-resolution provisions; and
• any other provision intended to survive.

Users remain responsible for conduct occurring while their account or access was active and for information they copied, stored, disclosed, or processed outside Wigiwork.

Account closure or termination does not authorize continued use or unlawful retention of candidate or confidential information.

Detailed retention and deletion rules are provided in Data Retention & Storage. Detailed confidentiality and candidate-information rules remain governed by the applicable confidentiality and employer policies.

A user may request review where they believe a suspension, restriction, termination, or removal decision was applied in error.

Detailed review, notice, investigation, and appeal procedures are described in Safety, Security & Fraud and any other policy applicable to the action.

Submitting a review request does not automatically pause or reverse the action or require Wigiwork to restore access.

Automated-processing rights remain governed by the AI & Automated Decision Notice. Privacy and data-protection rights remain governed by the applicable privacy notices.

Nothing in this page excludes or limits any notice, explanation, review, appeal, complaint, remedy, liability, or other protection that cannot lawfully be excluded or limited.

Wigiwork may update the Terms, incorporated policies, explanatory notices, and other Legal & Trust Center documents to reflect changes in law, regulation, security, safety, platform features, operations, or business requirements.

7.1 Contractual Terms and Policies

For material changes to contractual Terms or policies, Wigiwork may:

• revise the applicable effective or last-updated date;
• provide advance or additional notice where appropriate or required;
• apply the change prospectively;
• provide a transition period; or
• request renewed acceptance.

Continued use after an update takes effect may constitute acceptance only where permitted by the applicable agreement and law.

Where renewed acceptance is legally required, Wigiwork will not rely solely on continued use.

7.2 Explanatory Notices

Explanatory notices may be updated when posted unless a later effective date is stated.

An explanatory notice does not become part of the user agreement merely because it appears in the Legal & Trust Center or is updated.

7.3 Mandatory Rights

Nothing in this section limits any notice period, explanation, acceptance requirement, complaint right, privacy right, remedy, or other protection that cannot lawfully be excluded or limited.