Payment Terms & Invoicing Policy

Wigiwork supports the following payment methods:

• Credit / debit cards (via Stripe or approved payment processors)
• Bank transfer / wire transfer (enterprise only)
• Invoicing with payment terms (enterprise only)
• Purchase Orders (POs) where contractually approved
• Digital wallets (if available regionally)

Unless you have an approved enterprise agreement, all payments must be made by card at the time of purchase.

All card payments are securely processed via Stripe or an equivalent approved payment processor.

Wigiwork does not store full payment card details.

If Wigiwork introduces automated replenishment, the Client authorizes Wigiwork and its payment processor to charge the selected payment method when the replenishment trigger is met, once the feature is enabled by the Client. Automated replenishment may be disabled through billing settings, subject to charges already incurred or pending.

Charges may appear on statements under "Wigiwork," "Wigiwork FZ LLE" "Wigiwork Inc.," or another descriptor used by Wigiwork's payment processor.

2.1 Standard terms (default)

For most Clients:

• Payment is immediate at the time of purchase
• Invoices are issued automatically and available in your Billing dashboard
• No credit terms (Net 0) unless approved by Wigiwork

2.2 Enterprise payment terms

Enterprise or pre-approved Clients may receive:

• Net 7, Net 14, Net 30, or Net 45 terms
• Invoicing for agreed plans, credit packs, or contract-based services
• The ability to pay by wire transfer or bank transfer

Terms must be explicitly agreed in writing, signed, or accepted digitally.

2.3 Invoice delivery

Invoices may be delivered via:

• Email to your billing contact
• Your Billing dashboard
• API / webhook (if supported in your plan)

Invoices include:

• Legal entity name
• Address
• Tax ID (if provided)
• Payment terms
• Invoice number and date
• Line-item details
• Applicable taxes
• Total due

2.4 PO numbers

If your organization requires a Purchase Order (PO):

• You must provide the PO before invoicing
• The PO must match the invoiced amount
• Delays in providing PO numbers do not extend payment deadlines
• Clients may not withhold, offset, delay, or reduce payment because of internal procurement, PO, vendor onboarding, approval, accounting, or administrative processes unless expressly agreed in writing by Wigiwork.

3.1 Taxes

Depending on your location, we may apply:

• VAT
• GST
• Sales tax
• Digital services tax
• Withholding tax (if legally required)

You are responsible for providing accurate tax IDs and exemption certificates (if applicable).

Unless prohibited by applicable law or agreed otherwise in writing, all amounts due to Wigiwork must be paid in full without deduction or withholding.

If withholding is legally required, the Client is responsible for providing required tax documentation and evidence of payment to the relevant authority. Any withholding, bank charge, transfer fee, or intermediary fee remains the Client's responsibility unless otherwise agreed in writing.

3.2 Currency

Unless stated otherwise:

All charges are made in the currency displayed to you at the time of purchase.

Where applicable:

• Payments are processed via Stripe or an approved payment provider
• Currency conversion (if any) is handled by the payment provider at the time of transaction
• Exchange rates, conversion fees, and bank charges are determined by your payment provider and are your responsibility

Wigiwork is not responsible for differences caused by exchange rates, currency conversion, or payment provider fees.

3.3 Transaction fees

Stripe, your bank, card issuer, or payment provider may charge processing, international, or currency conversion fees.

Wigiwork is not responsible for delays caused by your payment provider.

The total amount charged will match the price displayed at checkout, inclusive of any applicable taxes and fees required by law.

Wigiwork does not alter or control payment provider conversion rates, processing fees, or foreign exchange calculations.

4.1 Card declines

If your card is declined:

• Stripe, Wigiwork, or an approved payment processor may attempt automatic retries
• You will receive a notification to update your payment method
• Access to paid features may be paused until payment succeeds

4.2 Failed invoices

If an invoice is not paid by the due date:

• A reminder will be sent to your billing contact
• A second notice may be sent 5-7 days later
• After the grace period, services may be suspended

4.3 Overdue accounts

If payment remains overdue:

• Access to employer features may be restricted
• Profile Access previously granted may be revoked
• Credits may be frozen
• Job postings may be paused
• New purchases will be blocked

4.4 Collections

Persistent non-payment may result in:

• Involvement of a collections agency
• Legal action to recover unpaid amounts
• Account termination
• Forfeiture of credits

You are responsible for any reasonable costs Wigiwork incurs in collecting overdue payments.

Wigiwork is not responsible for failed or delayed payments caused by payment providers, banks, or card issuers.

5.1 Billing disputes

If you believe a charge is incorrect, you must notify us within 30 days: billing@wigiwork.com
We will review and respond within a reasonable timeframe.

5.2 Chargebacks

Initiating a chargeback may result in:

• Immediate suspension of your employer account
• Freezing of credits
• Loss of visibility or access
• Termination of integrations (e.g., ATS)

If a chargeback is reversed or resolved in our favor, your account may be reinstated.

If a chargeback is upheld, Wigiwork may:

• Terminate or restrict your account
• Recover unpaid amounts and payment processor fees
• Require prepayment for future services
• Offset or forfeit remaining credits where permitted by law, including where the dispute relates to unpaid platform activity, misuse, fraud, or policy violation

Refund rules are governed by the Billing, Credits & Refunds Policy, including:

• Refunds for unused credit packs
• No refunds for consumed credits
• Refunds due to technical failures
• Refunds where required by law

This Payment Terms policy does not modify refund rules.

If you enter into a custom enterprise agreement with Wigiwork:

• Contract terms take precedence over this Policy where explicitly stated
• Pricing, term lengths, payment schedules, and PO requirements will be defined in the agreement
• Your finance/procurement team may receive custom invoicing or billing access

Where the agreement is silent, this Policy applies.

Wigiwork may suspend or restrict access if:

• Payments are overdue
• Payment methods fail repeatedly
• Fraud, risk, or abuse is detected
• Chargebacks occur
• Invoices remain unpaid past the grace period

Suspension may include:

• Blocking messaging
• Removing job posting visibility
• Freezing credits
• Disabling ATS integrations
• Locking the employer dashboard

Service may resume after payment is received and any required account, risk, compliance, or verification review is completed.

Wigiwork may terminate your employer account if:

• Payment is not received after repeated reminders
• Chargebacks remain unresolved
• Collections actions are required
• You repeatedly violate payment obligations

Upon termination:

• All credits may be forfeited
• Data access may be removed (subject to legal retention obligations)
• The organization may need to re-verify if reapplying

Termination does not eliminate your obligation to pay outstanding invoices.

For billing or invoicing questions: billing@wigiwork.com

For procurement or enterprise agreements: sales@wigiwork.com

For legal questions: legal@wigiwork.com

All payments reflect access to platform functionality and services as displayed at the time of purchase and do not guarantee outcomes, performance, or results.