Safety, Security & Fraud

Wigiwork uses proportionate administrative, technical, and organizational measures intended to protect users, candidate anonymity, confidential information, accounts, hiring workflows, and platform integrity.

These measures may support:

• account and access security;
• fraud, abuse, impersonation, and misuse prevention;
• confidentiality and candidate-identity protections;
• verification and compliance checks;
• monitoring, investigation, and incident response; and
• continuity, resilience, and lawful platform operation.

No security, verification, fraud-prevention, anonymity, or abuse-prevention measure can guarantee that every risk, misuse, unauthorized access, misrepresentation, or harmful act will be detected or prevented.

Wigiwork does not disclose security-sensitive detection, verification, fraud-prevention, location-assessment, moderation, or abuse-prevention methods where disclosure could increase risk or enable circumvention, except where disclosure is required by applicable law.

Wigiwork may investigate suspected fraud, misuse, abuse, deception, impersonation, unauthorized access, or other conduct that threatens users, confidentiality, anonymity, security, legal compliance, or platform integrity.

This may include suspected:

• false, fraudulent, compromised, or unauthorized accounts;
• misrepresentation of identity, qualifications, organization, hiring authority, or recruiter-client relationships;
• misuse or circumvention of visibility, Profile Access, verification, billing, geographic, security, or account controls;
• attempts to reveal, reconstruct, infer, scrape, or bypass restricted content using locked or blurred sections or other anonymous-facing information;
• scraping, harvesting, deanonymization, unauthorized disclosure, or misuse of confidential information;
• payment fraud, chargeback abuse, or other billing misuse; and
• harmful, unlawful, coordinated, or repeated policy violations.

Wigiwork may request additional information, documents, or verification where reasonably necessary to assess the concern.

During an investigation, Wigiwork may preserve relevant records and apply proportionate temporary restrictions to accounts, organizations, access, features, payments, integrations, or content.

An investigation does not guarantee that a violation occurred. Wigiwork will determine any further action based on the available information, applicable policies, written agreements, and law.

Practical job-scam warning signs and reporting steps are available in our Safe Job Search on Wigiwork guide.

Wigiwork may require information or verification reasonably necessary to assess:

• candidate identity or account authenticity;
• employer, company, recruiter, agency, or client legitimacy;
• hiring, representative, or recruiter-client authority;
• account ownership or authorized access; and
• safety, security, fraud, sanctions, payment, or legal-compliance concerns.

Private identity verification is recommended for the Account Owner and may be required by Wigiwork. Where required, the employer workspace is restricted until verification is complete.

Other authorized organization users do not routinely require a separate private identity check. Their access remains subject to assigned permissions and any verification Wigiwork specifically requires.

Wigiwork may require additional or renewed verification of the Account Owner, company, authority, or a specific user where reasonably necessary for security, fraud prevention, candidate protection, legal compliance, or platform integrity.

Verification information may be used for authentication, fraud and abuse prevention, security, compliance, audit, dispute resolution, and platform-integrity purposes, subject to applicable law and Wigiwork's privacy notices.

Wigiwork may request updated or additional information and may refuse or restrict access, remove verification status or a Verified Tick, suspend, or terminate an account where verification is incomplete, expired, inconsistent, unverifiable, misleading, fraudulent, or otherwise insufficient for applicable platform or legal requirements.

Verification reduces certain risks but does not guarantee that a user, organization, document, representation, job, or activity is genuine, accurate, lawful, suitable, or free from misuse.

Detailed eligibility and verification requirements are set out in Eligibility & Verification.

The meaning and limitations of the Verified Tick are explained in the Verified Tick Notice.

Wigiwork may deny, restrict, suspend, or terminate access where reasonably necessary for sanctions, export controls, trade or financial-crime compliance, payment compliance, fraud prevention, security, safety, legal requirements, or platform integrity.

Wigiwork may request additional identity, organization, payment, authority, or location-related verification before making an account, feature, payment method, or other access available.

Detailed geographic-access, location-assessment, VPN, sanctions, payment-restriction, and review rules are set out in Geo Access & Compliance.

Users must not bypass, defeat, probe, reverse-engineer, interfere with, or attempt to circumvent Wigiwork's security, safety, confidentiality, access-control, Wigi-DNA™, content-protection, verification, fraud-prevention, geographic-access, or abuse-prevention measures.

Good-faith security research is permitted only where it:

• complies with the Security & Responsible Disclosure policy;
• remains within the authorized testing scope;
• does not access another user's account or information;
• does not expose, extract, alter, delete, or misuse data;
• does not disrupt or degrade the Services; and
• does not involve social engineering, deception, or unlawful conduct.

Wigiwork may restrict or halt testing that is unauthorized, harmful, unlawful, abusive, or outside the permitted scope.

Wigiwork may preserve relevant account, access, verification, payment, communication, security, and platform records where reasonably necessary to investigate or respond to suspected fraud, misuse, abuse, security incidents, confidentiality breaches, legal violations, or enforcement matters.

Relevant information may also be retained where reasonably necessary to:

• protect users, confidentiality, anonymity, security, or platform integrity;
• prevent or address repeated violations, impersonation, or unauthorized activity;
• comply with legal, regulatory, payment, tax, audit, reporting, or recordkeeping obligations;
• resolve disputes or enforce agreements; or
• establish, exercise, or defend legal claims.

Information is retained only for as long as reasonably necessary for the applicable purpose, subject to Wigiwork's retention policies, applicable law, preservation requirements, and users' applicable rights.

Preserved information remains subject to appropriate confidentiality, security, access, and purpose limitations and must not be used for unrelated purposes.

A user may request review where they believe an account, verification status, Profile Access route, visibility setting, feature, or other platform permission was restricted in error.

Wigiwork may require information reasonably necessary to verify the user's identity, organization, authority, account ownership, or entitlement to the affected access before completing the review or restoring functionality.

Submitting a review request does not automatically:

• pause or reverse the restriction;
• require Wigiwork to restore access; or
• prevent Wigiwork from taking further protective action.

Wigiwork may maintain restrictions while reasonably necessary for security, safety, confidentiality, fraud prevention, payment enforcement, legal compliance, or platform integrity.

Where required by applicable law, Wigiwork will provide any required notice, reasons, review, appeal, complaint, or data-rights process.

Wigiwork may limit investigation or enforcement details where disclosure could compromise security, confidentiality, fraud prevention, user safety, an investigation, trade secrets, platform integrity, or another person's rights, subject to applicable legal requirements.

Depending on the circumstances, Wigiwork may restrict, suspend, terminate, or otherwise limit:

• candidate, employer, recruiter, agency, client, or organization accounts;
• authorized users, Profile Access, platform permissions, or features;
• credits, paid actions, tools, integrations, job content, or communications; and
• associated accounts, access routes, or connected systems where reasonably necessary.

Wigiwork may take action in response to:

• fraud, impersonation, deception, misuse, abuse, or material misrepresentation;
• safety, security, confidentiality, privacy, anonymity, or candidate-data concerns;
• payment fraud, non-payment, chargebacks, or billing misuse;
• incomplete or failed verification or other compliance requirements;
• violations of the Terms, applicable policies, or written agreements; or
• applicable legal, regulatory, sanctions, export-control, court, or law-enforcement requirements.

Wigiwork may preserve relevant records, notify affected parties, and cooperate with regulators, courts, law-enforcement bodies, payment providers, or other authorized parties where required or permitted by applicable law.

Credit, payment, refund, non-payment, and chargeback consequences remain governed by the applicable billing policies and written terms.

An ordinary billing restriction does not by itself revoke Profile Access already authorized by a candidate. Existing access remains subject to its normal expiry or candidate action unless separate fraud, safety, chargeback, legal, suspension, or termination measures apply.

Where required by applicable law, Wigiwork will provide any required notice, reasons, review, appeal, complaint process, or other procedural safeguard.

Wigiwork may limit investigation or enforcement details where disclosure could compromise security, confidentiality, fraud prevention, user safety, an investigation, trade secrets, platform integrity, or another person's rights, subject to applicable law.

These powers do not limit any other right or remedy available to Wigiwork.

For safety, security, fraud, or abuse concerns:

• Security: security@wigiwork.com
• Abuse reports: abuse@wigiwork.com
• Privacy: privacy@wigiwork.com
• Legal: legal@wigiwork.com