AI & Automated Decision Notice

Last updated:

Wigiwork uses AI and machine-learning technologies to enhance the candidate and employer experience. This notice explains what our AI systems do, the limits of their capabilities, and how they interact with your information. It also clarifies responsibilities and legal rights related to automated tools, including the Wigi AI conversational assistant.

This notice forms part of the Wigiwork Terms of Service, Privacy Policy, and Supplemental Policies.

1. How Wigiwork Uses AI

Wigiwork employs several AI and machine-learning systems, including tools created under Wigi IQ Labs™, to provide:

  • Candidate-job matching
  • Discovery Search suggestions
  • Automated Wigi Highlight summaries
  • Skill inference and profile structuring
  • Salary intelligence & compensation insights
  • Risk scoring, fraud detection & account integrity
  • Wigi AI (our conversational assistant with a friendly, harmless personality)
  • General platform recommendations and personalization

These systems help users navigate the platform efficiently but do not replace human judgment and are intended to support, not determine, outcomes.

1A. EU AI Act Risk Classification

Wigiwork's candidate-matching, ranking, and discovery-filtering systems (described in Sections 1, 4B, 8, and 9) are classified as a high-risk AI system under Annex III, point 4(a) of the EU AI Act (Regulation (EU) 2024/1689), because they are used to filter job applications and evaluate candidates.

Following the 2026 Digital Omnibus amendment, standalone high-risk obligations under Annex III apply from 2 December 2027; Wigiwork is aligning its risk management system, technical documentation, data governance measures, logging, and human oversight design ahead of that date, in accordance with Article 16 of the EU AI Act. Separately, transparency obligations under Article 50 of the EU AI Act remain applicable from 2 August 2026 and are not affected by this extension; Wigiwork already provides the transparency described in this Notice in line with that date.

This classification applies regardless of the degree of automation and does not depend on whether a human makes the final hiring decision (see Section 2). Compliance with this classification does not require, and does not result in, disclosure of Wigiwork's proprietary source code, model weights, or trade secrets (see Section 9).

2. AI Does Not Make Hiring Decisions

Wigiwork's AI systems do NOT:

  • Approve or reject candidates
  • Decide who gets hired
  • Decide which jobs candidates qualify for
  • Determine compensation or salary outcomes
  • Enforce or guarantee fairness in employer decisions
  • Replace human evaluation or legal compliance obligations

Employers remain 100% responsible for all recruitment, compensation, and employment decisions. AI provides suggestions, rankings, and structured information only and does not make decisions.

3. AI May Be Incorrect, Incomplete, or Outdated

AI, LLMs, and automated systems can:

  • Misinterpret phrasing
  • Mis-rank candidates or jobs
  • Infer skills imperfectly
  • Generate incomplete or simplified Wigi Highlight summaries
  • Offer suggestions that are not contextually perfect
  • Use statistical models that are not always accurate
  • Misjudge tone, culture fit, or nuance
  • Occasionally produce harmless or cheeky responses (Wigi AI)
  • Provide outdated or approximate salary information
  • Recommend candidates that are not suitable (or miss ones that are)

These outputs are probabilistic, not definitive, and may be incomplete, inaccurate, or subject to change.

No AI system is infallible, and Wigiwork disclaims liability for inaccurate, incomplete, or misleading AI-generated outputs to the maximum extent permitted by law.

We encourage all employers and candidates to use their own judgment and treat AI as an assistant, not a decision-maker. Users acknowledge that AI-generated outputs are provided for informational and assistance purposes only and should not be relied upon as definitive, factual, or guaranteed. All decisions made based on AI outputs remain the sole responsibility of the user.

4. Identity Is Never Used for Ranking

Wigiwork's systems never use personal identity signals such as:

  • Name
  • Gender
  • Race or ethnicity
  • Appearance
  • Age (beyond regulatory eligibility checks)
  • Nationality (beyond compliance filters)
  • Socioeconomic status
  • Disability
  • Previous salary

for ranking, matching, visibility, or prioritization. Wigiwork uses only role-based, skills-based, and preference-based vectors. Identity is protected by design and is not used as a factor in ranking, matching, or visibility decisions.

4A. AI Inference & Identity Limitations

Wigi AI and Wigiwork's automated systems are designed never to intentionally identify, deanonymize, or disclose a candidate's identity, employer names, or other protected identifiers.

However, AI and language-based systems operate on statistical patterns and probabilistic inference, and no AI system can guarantee that inference, correlation, or unintended pattern-matching will never occur, particularly in response to open-ended or exploratory prompts (for example, general search queries about roles, skills, or industry backgrounds).

Wigi AI does not perform, and is not designed to perform, employer-specific lookups, named-individual searches, or direct identity matching against real-world companies or people. Any resemblance between AI-generated suggestions and real individuals or organizations is coincidental and does not reflect verified identity data.

Wigiwork disclaims liability for any inference, assumption, or interpretation made by users based on AI-generated outputs, to the maximum extent permitted by law.

4B. Ranking Fairness & No Pay-to-Win

Wigiwork's ranking and discovery algorithms are designed to operate on fair, non-discriminatory, and merit-based criteria. Rankings and recommendations are based only on factors such as:

  • skills, qualifications, and core education
  • relevant work experience
  • role, industry, and taxonomy alignment
  • stated location and compensation preferences
  • platform engagement and responsiveness signals (for example, how promptly a user responds to messages or access requests)

There is no mechanism by which employers, recruiters, or candidates can pay, upgrade, or otherwise purchase higher placement, priority visibility, or improved ranking outcomes. Wigiwork does not offer, and will not introduce, a "pay-to-win" or placement-purchasing feature that would allow a user to bypass merit-based ranking through payment.

Responsiveness and engagement signals (such as reply speed) may influence visibility or ranking as a neutral, behavior-based factor applied equally to all users, and are never based on protected characteristics or identity.

All rankings, shortlists, and recommendations are suggestions only. Final review, evaluation, and decision-making remain entirely with the employer or candidate reviewing the results, and no ranking or shortlist constitutes a guarantee of outcome, quality, or suitability.

4C. Display Limitations & Non-Disclosure of Exclusion

Wigiwork's discovery and search systems are designed to surface a limited, curated set of the most relevant results (for example, a top-ranked subset) for any given search, rather than displaying every profile or job that could technically match.

Not being displayed within a given search or result set does not mean a profile has been rejected, penalized, or blocked. It means Wigiwork's systems determined, based on relevance, skills-match, or other neutral criteria, that other results were a closer fit for that specific search at that specific time.

Wigiwork is not required to disclose its proprietary source code, model architecture, scoring formulas, weighting logic, or trade-secret thresholds to competitors, third parties, or the public.

This does not limit any statutory right to a general explanation of automated processing available to affected individuals or deployers under Section 5 of this Notice or applicable law, which Wigiwork will honor through means that do not require disclosure of underlying source code or trade secrets (e.g., plain-language summaries of factors considered).

Users acknowledge that visibility within any given search is not guaranteed, is not permanent, and may vary based on search criteria, competing profiles, platform conditions, or system updates. Non-appearance in a specific search does not constitute an adverse action and is not subject to appeal, explanation, or review beyond what is otherwise provided in this notice.

5. Automated Profiling & Legal Rights

Where applicable law provides rights related to automated processing (e.g., GDPR Articles 13-22, EU AI Act, UK DPA, California privacy laws), you may have the right to:

  • Request an explanation of how automated tools were used
  • Object to automated processing
  • Ask for human review
  • Request correction of inaccurate AI-derived data

These rights are available through privacy@wigiwork.com or via controls in your Wigiwork account (where available). Wigiwork responds in accordance with applicable laws, subject to verification, technical feasibility, and legal limitations.

6. Wigi AI: Personality, Humor & Liability

Wigi AI is Wigiwork's conversational assistant, designed to be: helpful, harmless, lightly playful, occasionally cheeky, humorous, or conversational. Its tone is meant to make the experience less intimidating and more human.

However:

  • Wigi AI may misunderstand, misinterpret, or simplify inputs and responses
  • It may give oversimplified advice
  • It may use casual or humorous phrasing
  • It should not be treated as professional, legal, or employment advice
  • It is not a hiring consultant, advisor, or decision-maker

Its tone is meant to make the experience less intimidating and more human.

Liability Disclaimer

  • Wigi AI is provided on an "as-is" and "as-available" basis for informational assistance only
  • Wigiwork is not liable for actions taken based on AI-generated responses
  • Employers must independently evaluate all hiring decisions
  • Candidates must independently evaluate all career decisions
  • AI-generated responses may be incomplete, inaccurate, or contextually imperfect and should not be relied upon without independent verification

7. Contextual Personalization & Memory

Wigi AI may use limited, user-specific context to improve relevance, usability, and responsiveness within the platform. Such context is:

  • scoped to the individual user
  • processed within a private, isolated container
  • not shared across users or external systems
  • not used to create external behavioral profiles

Wigi AI does not track users outside the platform or create persistent identity profiles. Context is used solely to support platform functionality and improve user experience.

8. Transparency in Matching & Ranking

Wigiwork surfaces candidates based on:

  • Skills & experience
  • Stated preferences
  • Job requirements
  • Role/industry taxonomy
  • Engagement patterns
  • Salary alignment
  • Relevance scoring models

Wigiwork does not use private messages, identity data, photos, or sensitive personal data to rank candidates or recommendations.

9. No Solely Automated Rejection

Wigiwork does not: automatically reject candidates; automatically approve or shortlist them; use AI to enforce hiring outcomes; replace human screening or evaluation.

Any shortlist delivered to employers is a recommendation only and not a decision or outcome.

Wigiwork's AI systems, including Wigi IQ Labs™, models, scoring methods, source code, and generated outputs, are proprietary trade secrets and may not be used, scraped, reverse-engineered, or relied upon to build, train, replicate, or support external systems, datasets, or competing services. Wigiwork is not required to disclose its underlying source code, model weights, training data, or trade-secret logic to competitors, third parties, or the public.

Where applicable law (including Article 13 of the EU AI Act and Section 5 of this Notice) requires Wigiwork to provide deployers or affected individuals with information about how automated matching or filtering operates, Wigiwork will provide this through general, plain-language descriptions of the factors and categories of signals used, without disclosing proprietary source code, algorithms, or trade secrets.

10. Your Responsibilities When Using AI

Employers and candidates must:

  • Use AI outputs responsibly
  • Verify critical information independently
  • Avoid discriminatory use of AI-derived data
  • Not rely on Wigi AI for legal, financial, compliance, or employment decisions
  • Ensure final decisions comply with applicable employment laws

AI is an assistant — you are the decision-maker and remain fully responsible for any actions taken.

11. Changes to This Notice

Wigiwork may update this notice to reflect: regulatory changes; new AI capabilities; clarified explanations; improved transparency; safety updates; model improvements.

Changes take effect upon posting and continued use of the platform constitutes acceptance of the updated notice.

12. Contact

For questions regarding this notice or your rights, contact: privacy@wigiwork.com